Privacy policy

This policy explains how CAVE-TEK (“we”) collects, uses and protects your personal data on the cave-tek.com website.

What we collect

When you fill in the contact form or request a download link, we receive what you provide: your name, company or organisation, your role (for example reseller, system integrator or end user), email, phone number and message. We do not obtain anything for fields you leave empty.

How we use it

To reply to your enquiry, give planning advice and send what you asked for. Enquiries from end users are passed to the reseller partner in their region to follow up.

Where it is kept and who processes it

Data sent through the forms is kept in HubSpot, the customer management system we use. HubSpot is a US company and stores the data on its servers in the United States, so your data is transferred outside Taiwan. HubSpot stores and processes the data only on our instructions and does not use it for its own purposes.

Sharing

We do not sell your data. To serve you locally, we pass your enquiry, including the contact details you entered, to the reseller partner in your region, who will contact you. Otherwise we disclose data to authorities only where the law requires it.

How long we keep it

We keep your data only for as long as the purposes above require. You can ask us to delete it at any time, and we will do so promptly once we have confirmed your identity.

Cookies

The site uses cookies provided by HubSpot, for three purposes: to count visits and see which pages are read, so we can improve the content; to remember whether you have filled in a form, so you need not fill it in again; and to run the chat function on the pages. These cookies do not tell us who you are unless you choose to leave your details in a form.

If you would rather not be recorded, you can block or delete cookies in your browser settings. The site content remains fully readable.

Your rights

Under Taiwan’s Personal Data Protection Act, you may ask us, for your own personal data, to:

• tell you what we hold, or let you review it
• give you a copy
• supplement or correct it
• stop collecting, processing or using it
• delete it

Write to sales@cave-tek.com and tell us what you would like. Providing data is your choice; without contact details, though, we cannot reply to your enquiry.

Changes to this policy

Any changes will be published on this page. Last updated: 7 October 2026.