Support
FAQs, how-tos and downloads — all in one place.
Remote & presets
How do I set a preset position?
1. Use the remote's PTZ keys to move the camera to the position you want. 2. Press [SET PRESET] + a number key (0–9) to save the current position to that preset.
How do I control multiple cameras (up to four) with one remote?
1. Give each camera its own IR address with the remote: [*]+[#]+[F1]: IR address 1 (default) [*]+[#]+[F2]: IR address 2 [*]+[#]+[F3]: IR address 3 [*]+[#]+[F4]: IR address 4 2. Switch the remote to the address of the camera you want to control.
What are the useful remote key combinations?
[*]+[#]+[1]: OSD menu in English [*]+[#]+[4]: show current IP address [*]+[#]+[6]: reset camera to defaults [*]+[#]+[8]: show firmware information [*]+[#]+[9]: toggle image flip (normal / ceiling) [#]+[*]+[4]: set network to DHCP [*]+[#]+[Manual]: reset network to defaults They are also printed on the back of the remote.
The camera is ceiling-mounted — how do I flip the image?
Press [*]+[#]+[9] on the remote to toggle between normal and vertically flipped.
How do I reset the camera to factory defaults?
Press [*]+[#]+[6] on the remote to restore the default settings.
Full list of remote key combinations (including AI tracking)
Press one key, release it, then press the next; a message appears at the top left of the picture when the setting succeeds. [*]+[#]+[3]: show the Chinese menu [*]+[#]+[4]: show the IP address [*]+[#]+[6]: reset system settings [*]+[#]+[8]: show firmware information [*]+[#]+[9]: flip the picture vertically [#]+[*]+[4]: set DHCP mode [*]+[#]+[F1–F4]: assign the camera's IR address [*]+[#]+[Manual]: reset network settings Camera Select 1–4: choose which camera to control Preset + 0–9: save the current position as a preset L/R SET + STD (or REV), pressed together: set the pan direction of the remote AI tracking: press F3 to start, choose the person with the left/right keys and press HOME; press F4 to stop.
Network
How do I check the camera’s IP address?
Press [*]+[#]+[4] on the remote to show the current IP address. The default is 192.168.100.88.
How do I open the web admin page?
1. Find the camera IP with [*]+[#]+[4] (default 192.168.100.88). 2. Connect your computer to the same network; for a direct cable, set your computer IP manually, e.g. 192.168.100.50. 3. Enter the camera IP in a browser. 4. Log in with admin / admin, then change the password.
How do I switch the camera to DHCP?
Press [#]+[*]+[4] on the remote to switch the camera to DHCP. (Check the manual to confirm your model supports it.)
How do I reset the network settings?
Press [*]+[#]+[Manual] in sequence to restore the default network settings (IP 192.168.100.88).
USB & video calls
How do I preview the camera over USB?
With VLC: 1. Connect the camera by USB. 2. Open VLC and choose Open Capture Device. 3. Select the USB camera and press Play. With Google Meet: 1. Connect by USB. 2. Open meet.google.com. 3. In Settings → Video, select the camera.
Which video conferencing apps are supported?
CAVE cameras with USB UVC support work directly in Microsoft Teams, Google Meet, Zoom and Webex — no drivers needed on Windows or macOS.
What should I know about USB connections?
1. Use a professional USB 3.0 or 2.0 extension (active, passive, over network cable, or optical fibre). 2. Give the extension its own power supply (5V 2.1A or more). 3. Add a USB hub at the computer end to strengthen the signal. 4. Use the USB port on the computer with the most stable signal.
Video output
No picture over HDMI / SDI?
1. Check the resolutions and refresh rates your display supports. 2. Use the video-format table on the bottom of the camera to set a compatible output format. 3. Restart the camera.
PTZ keyboards & control systems
How do I set up the K20 PTZ keyboard?
K20 can connect in three ways. [Network (IP)] 1. Connect K20 and the camera to the same network. 2. The camera's default IP is 192.168.100.88 (press [*]+[#]+[4] on the remote to show it). 3. Give K20 an IP in the same subnet, for example 192.168.100.60. 4. Set on K20 (example): protocol VISCA (UDP), IP address 192.168.100.88, port 1259 (UDP). [RS-232] 1. Use an RS-232 cable (DB9 to Mini Din). 2. DB9 goes to RS-232 on K20; Mini Din goes to RS-232 IN on the camera. 3. Recommended settings: protocol VISCA, address 1, baud rate 9600. [RS-485] 1. Use two single-core wires. 2. TA on K20 goes to 485+ on the camera; TB goes to 485-. 3. Recommended settings: protocol VISCA, address 1, baud rate 9600.
Which control protocols do CAVE cameras support?
VISCA, Pelco-D and Pelco-P (RS-232 / RS-485), VISCA over IP and ONVIF. The full command list is in Downloads.
What are the shortcut keys on the K20 keyboard?
Switch connection mode: long-press the button on top of the joystick to switch between analogue (RS-232, RS-422/485) and digital (network). Select a camera: press CAM1 to CAM7. Save a preset: long-press a number key to store the current position. Recall a preset: short-press the number key to move there.
How do I set up the K10 PTZ keyboard?
1. Connect K10 and the camera to the same network. 2. Enable the ONVIF service in the camera's web settings first. The camera's default IP is 192.168.100.88 (press [*]+[#]+[4] on the remote to show it). 3. Set K10's IP: long-press SETUP to open the menu, choose 2 to set the IP address, then Auto or Static. A static example: IP 192.168.100.60, subnet mask 255.255.255.0, gateway 192.168.100.1. 4. Press SEARCH, select the camera and press ENTER. Leave the default user name and password blank. Connection: protocol ONVIF, port 81 (TCP).
What are the shortcut keys on the K10 keyboard?
Search and connect: press SEARCH, choose a camera with the up/down keys and press ENTER. Reconnect: press ESC to return to the last connected camera. Switch camera (several cameras): press INQUIRY, choose with up/down and press ENTER; or press CAM plus a number key. Save a preset: PRESET + number + ENTER. Recall a preset: SHOT + number + ENTER.
How do I recall a camera preset with a control command?
Control commands are in HEX. Examples: Recall preset 1: 81 01 04 3F 02 01 FF Recall preset 2: 81 01 04 3F 02 02 FF A serial tool such as Hercules can be used for testing. Contact us for the full command list.
How can the camera turn to whoever is speaking (speaker tracking)?
It works with a conference microphone system or a control system: 1. Save a preset on the camera for each seat. 2. The speaker presses the talk button on their microphone. 3. The conference system knows which seat is speaking. 4. The conference system (or control system) sends a command telling the camera to move to that seat's preset.
Buying & service
How do I buy CAVE products? Is there a price list?
Professional products and video bundles are quoted based on your room and needs. Use Contact us to tell us your requirements and we'll recommend a setup and send a quote.
How long is the warranty on CAVE cameras?
The professional camera series is covered for up to 5 years, depending on model and plan. Please contact us to confirm.
Where can I download brochures, quick start guides and manuals?
Each product page has a Downloads section with the Brochure, Quick Start Guide (QIG) and User Manual. English pages provide the English versions.
Choosing products
Which video bundle is right for me — UCB-S, M, L, U3 or U4?
Choose by headcount and table layout: UCB-S for 2–6 people (J01i + SM-500); UCB-M for 6–10 (A12 + SM-500); UCB-L for 10–16 at a long table (A12 + SM-500 ×2); UCB-U3 for 12–20 in a U-shape (A12 + SM-500 ×3); UCB-U4 for 20–30 in a larger U-shape with longer tables (A12 + SM-500 ×4).
What is a PTZ keyboard?
A PTZ keyboard uses a joystick and buttons to remotely pan, tilt, zoom and recall presets on PTZ cameras. K10 controls up to 6 cameras over the network; K20 supports both network and RS-232/RS-422 for multi-camera production.
How long does the SM-500 battery last?
SM-500 has a 5200mAh battery for up to about 8 hours of talk time, and charges in about 4 hours over USB 5V/2A.
How large an area does one SM-500 cover?
SM-500 uses a 4-microphone array with 360° pickup, covering about 8 m (4 m radius). For larger rooms, add more units — as in the UCB-L, UCB-U3 and UCB-U4 bundles.
Which cameras support PoE?
PX200i, TX20i and DX12i support PoE+ (802.3at); P12i, P20i, P30i and S12+ support PoE (802.3af). A12 and A01 do not support PoE.
No matching questions. Please contact our technical team.